Privacy Policy

Overview

Tracen (“we,” “us”) provides tools to help organizations assess payment-related email risk. This Privacy Policy describes how we collect, use, and share information when you use our websites, email addresses (such as check@tracenaudit.com), and related services (collectively, the “Services”).

Information we process

• Forwarded emails. When you forward or send email to our processing addresses, we receive message content and metadata needed to operate the Service (for example, headers, body text, and attachments as submitted).
• Account and authentication data. If you access restricted areas (for example, an organization dashboard), we process identifiers and profile information provided by our authentication provider and what you choose to share with us for account administration.
• Pilot and contact requests. If you submit a pilot request or contact form, we process the information you provide (such as name, company, and email address).
• Technical data. We may collect limited technical information associated with website visits or API requests (such as IP address, user agent, and timestamps) for security and reliability.

How we use information

We use information to:

• Analyze submitted emails and generate risk assessments and replies
• Operate, secure, monitor, and improve the Services
• Communicate with you about pilot onboarding, support, or service notices
• Meet legal obligations and enforce our terms

Retention and storage

We retain information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Retention periods depend on the nature of the data and how the Services are configured for your organization. If you have questions about retention for a specific deployment, contact us at the email below.

Sharing of information

We do not sell your personal information. We may share information with:

• Service providers that host infrastructure, deliver email, or provide authentication, analytics, or security capabilities, subject to appropriate safeguards
• Professional advisers where required (for example, legal or accounting firms under confidentiality obligations)
• Authorities when required by law or to protect rights, safety, and security

International transfers

Your information may be processed in the United States or other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Your choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us at hello@tracenaudit.com. We may need to verify your request before responding.

Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; use the Services with that understanding.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

Contact

Questions about this Privacy Policy: hello@tracenaudit.com